Refund policy

Last updated: 9 November 2026

If a paid plan of AnteFirma isn't right for you, you can get your money back within 14 days, no questions asked.

Full refund within 14 days

• You can ask for a full refund of any payment for a paid plan (Pro, Max or Team), the first one and every renewal, monthly or yearly, within 14 days of the payment.
• You don't need to give a reason. This also covers the right of withdrawal that European law gives consumers for purchases made online.
• When the refund is made, the plan is deactivated and the installation goes back to the free plan (5 analyses a month). Your commitments, reminders and letters stay in your browser.

After 14 days

We don't give partial refunds for the remaining part of a period. You can cancel at any time: the plan stays active until the end of the period already paid and then doesn't renew (see the terms of use). If the service has been unavailable for a long time because of us, or if the law provides for it, write to us and we'll refund what's due.

How to ask

• Payments are handled by Paddle.com, our Merchant of Record: you can ask for a refund from the link in your Paddle receipt or on paddle.net, using the email you entered at checkout.
• Or write to support@antefirma.app with the order number on your receipt. We don't need anything else.
• The refund goes back to the payment method you used. How long it takes to appear depends on your bank or card.

Who to contact